Shipping policy

Island Gypsy Shipping Policy:


Shipping confirmation with tracking will be forwarded to you as a customer. Order tracking is done through the respective shipping partner. (USPS or UPS)


Once orders are handed off to the shipping partner it is up to you as the customer to contact the shipping partners local office in order to make a formal inquiry about the status of the package. 

Please be aware of Holiday shipping deadlines: 

USPS - December 18th      UPS - December 20th


Packages being lost in either USPS or UPS systems is rare but it does occasionally happen. Here are the steps you should take to find your order:


  1. Log into either USPS or UPS tracking using the link sent in your order or by calling the respective shipping partner.
  2. Determine if the package was delivered, if so was it delivered to the correct address?
  3. Was the address you entered into our system for your order correct?  **Island Gypsy is not responsible for replacing an order that was sent to wrong address due to an input error by the customer**
  4. If the package can still not be found, you can contact your local post office or UPS to begin a customer inquiry about the status of the package or visit the links below to submit for missing mail search.


https://missingmail.usps.com/#/


(Island Gypsy is not responsible for packages that go missing, lost or stolen once confirmation of delivery is received from the shipper. At that point you must contact the shipper to file a claim.)


USPS: https://www.usps.com/help/claims.htm


UPS:  UPS: https://www.ups.com/tracking.html ) 


If you have any further questions feel free to contact us at our email address, [email protected]. Please have order # ready.